1. In Stivan can not only buy easy, but easy to return products. If you are not satisfied with the product you purchased, you can return it within 14 days of delivery.
2.How can I return the products sold by Stivan Ltd.?
Return products Stivan Ltd. is done in several steps:
1. Make sure that the product you wish to return eligible for return.
2. Choose one of the options to return: replacement of the same product (product category "Fashion" you can replace size or color), replace with a different product or a refund.
3. Once your request for return is approved, we will send a courier to you, who will take the product.
Products purchased by Stivan Ltd. can be returned within 14 days from the date of receipt of the shipment, whether its natural or legal person.
All returned products must be in the same condition as at delivery. Will not be accepted products that have been repaired by an unauthorized person or that were damaged by you, those with damaged or non-intact packaging, with traces of wear or use. We will not be accepted and products that are not accompanied by all the accessories which you have been delivered.
You have to return the products in original packaging, accompanied by labels intact.
In the event that delivered our product was accompanied by a gift when you return the product and should return the gift.
If you buy more than one identical products and want to return two or more of them, only one of these products may be opened. The rest must be in sealed packaging. Otherwise, they will not be accepted.
3.If you choose the option to return the amount paid for the purchase and the product, who returned eligible for return, we will refund the said data from you in the form of return. If you paid by card online will prorated refund on the same card. Will transfer the amount into your account or card up to 14 calendar days
4.Stivan Ltd. pay when you open the packaging of the item and make sure you get what you ordered and in perfect condition. The "Check before shipment fee" applies both to individuals and to companies who have purchased products Stivan Ltd.
This service is available only check the integrity of the product and whether it arrived in perfect condition.
If after opening the shipment notice that the product is not in perfect condition and there are traces of aesthetic problems can refuse the order. If you choose payment by cash (cash courier), you do not pay your order if you pay by card online will restore resp amount in the same card from which payment was made.
5.The ordered products are delivered across the country through courier Econt or Speedy to address of the recipient or the courier office.
The products are sealed in its original packaging from the manufacturer.